Task:
There was a request by a representative of the board of directors of a large trading company to find out how the budget for the IT department is being spent in an optimal and honest way. Since the trustee of the board of directors had little understanding of the IT industry and the specifics of IT services in the company, it was necessary to issue comments to 100% of outgoing.
Nevertheless, the excellent communication skills and high intelligence of the Customer’s authorized representative helped us to effectively build reporting systems. The audit revealed.
– Illegal actions on the part of the employees of the Customer’s IT department in the form of collusion with some of the contractors who fulfilled their obligations at deliberately inflated prices and returned the “excess profit” to the management of the IT department to the cryptocurrency wallet.
– Incompetent actions of the IT department as a whole in the form of an extremely excessive amount of equipment operating under 20-30% load.
– Weak network security without control over the actions of employees.
– Lack of a dedicated segment for financial and management services.
– Lack of a number of important segments of the workflow.
– Lack of infrastructure monitoring systems.
– Weak integration between the departments of the company due to inadequate selection and use of disparate CRM systems.
The Results:
As part of the action plan agreed with the Board of Shareholders, the management of the company’s infrastructure was intercepted with the subsequent removal from their posts of more than 80% of the IT department employees. The Customer’s equipment was properly configured, after which more than 50% of the servers were released, which were involved in creating redundant systems, additional services for digitizing business processes, etc. The actual decrease in expenses for the IT department, including the payroll, amounted to 60-68k $ / month versus 180k $ / month.Also, the physical security service underwent a staff reduction as a result of the organization of full-fledged dispatch of access control systems and video surveillance, budget savings amounted to 84k $ / month versus 225k $ / month with investments in replacing outdated systems of 860k $.